1. Purpose
These Terms and Conditions of Sale govern, on the part of Stéphanie Borla, Entreprise Individuelle, SIRET 809 836 620 00017, 25 avenue Vincent Negrel, 83740 La Cadière d'Azur (hereinafter "the Seller"), for the benefit of any natural or legal person (hereinafter "the Client"), via the site aria-imperium.com:
, on the one hand, the sale of the Impérium digital product, governed by articles 2 to 14 below;
, and on the other hand, the sale of the services offered by the Seller (turnkey installation, working sessions), governed by articles 15 to 20 below.
Articles 12 to 14 (personal data, applicable law and mediation, legal guarantees) apply equally to the product and to the services.
Language of the services. The services referred to in articles 15 to 20 are designed, sold and delivered exclusively in the French language. They are not offered for sale in any other language, and no translation, interpreting or subtitling is provided. Making the Impérium digital product, or its presentation pages, available in other languages does not in itself constitute any offer of services: it covers the digital product alone.
Any order implies full and complete acceptance of these Terms.
2. Description of the product
Impérium is a complete digital system comprising a sales funnel, a member area and marketing automation, delivered as a source code repository to be installed by the Client. The product includes an individual licence of use, access to the code, and the built-in Aria assistant (which requires a third-party Claude Pro subscription, not included).
Aria can technically be driven by an assistant other than Claude. In that case the Seller guarantees neither the operation nor the quality of the result: that choice is the Client's sole responsibility.
The product also grants access, for as long as the Seller offers them, to the group sessions by videoconference held periodically, as well as to thecommunity space reserved for Clients. These sessions constitute collective support: they do not address the Client's individual situation, which falls under the services described in articles 15 and following. The Seller freely sets their frequency and schedule, and may suspend them or change them without this giving rise to any right to a refund of the product.
3. Price
The price of the product is shown in euros on the sales page at the time of the order. The Seller falls under the French small business VAT exemption (article 293 B of the General Tax Code): the prices shown contain no VAT, and none is charged. The price may be changed at any time, but the price applied is the one displayed when the Client confirms the order.
4. Payment
Payment is made online by bank card through the secure Stripe platform. The Seller stores no banking data.
5. Delivery
Delivery is digital and takes place immediately after payment is confirmed: the Client receives by email a login link to their members area and their licence key. The product can be downloaded from the members area.
6. Right of withdrawal
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for the supply of digital content not provided on a tangible medium where performance has begun after the consumer's prior express agreement and express waiver of that right.
By confirming the order, the Client expressly acknowledges waiving their right of withdrawal as soon as they access the digital content delivered.
7. Satisfaction or money-back guarantee
The Seller offers, on a commercial basis and independently of the right of withdrawal, a refund guarantee of 7 days from the date of purchase. This commercial guarantee covers the Imperium digital product alone; it does not apply to the services referred to in article 15 and following, which fall under the withdrawal regime specific to services described in article 18.
To exercise this guarantee, the Client sends an email to contact@aria-imperium.com with the address used for the purchase. The refund is made within 14 days using the same means of payment as the one used for the order.
After a refund, access to the product is revoked.
8. Licence of use
The Client is granted a non-exclusive and non-transferable licence to use the Impérium product. Reselling, redistributing or publicly making the code available to third parties is strictly prohibited.
The Client may design, operate and commercialise, using Impérium, products or services specific to their own business, including for third parties. Making the Impérium product itself, its code or its instruction files available, in any form whatsoever, remains prohibited.
The licence is granted for an indefinite term. It is subject to no renewal, no subscription and no fee.
The product includes a mechanism that verifies the licence against a server operated by the Seller. For the duration of the guarantee provided for in article 7, this verification conditions the operation of the Client's installation. Once that period has passed, it no longer conditions it : the Client's site, payments, emails and documents continue to operate regardless of the availability of the Seller's services. The verification then governs only access to updates, which may be suspended in the event of a breach of the prohibitions set out in this article.
Should the Seller cease trading, for any reason whatsoever, the Client's licence remains valid and the Client is expressly authorised to remove the verification mechanism mentioned above from their copy. Such removal does not then constitute a breach of these terms.
The guidance and support provided for in article 9 cover the Client's own installation. They do not cover a product or a service that the Client operates for third parties, nor the users of that service.
9. Support
The Seller undertakes to answer the Client's questions by email at contact@aria-imperium.com within a reasonable time (generally within 48 working hours). Primary technical assistance is provided by Aria, built into the product.
10. Recording of group sessions
The group sessions referred to in article 2 are recorded. The recordings are edited by theme and made available to Clients in the member area, so that those unable to attend a session may still benefit from it. Written exchanges held during the session, as well as transcripts, may also be made available.
This provision is strictly reserved for Clients holding a valid access. It constitutes neither a public broadcast nor an assignment of image rights.
Participation by image and voice is optional. The Client may attend any session with camera and microphone switched off and ask questions in writing: they then benefit from the session on the same terms, without appearing in the recording.
The Client may at any time request the removal of a passage in which they appear, by simple email to contact@aria-imperium.com. The Seller carries this out within a reasonable time, without needing to know the reason.
Any use outside the member area (sales page, social media, communication material, public platform) is subject to a separate agreement, requested case by case and revocable at any time. It never results from these conditions.
11. Liability
Le Vendeur s'engage à fournir un produit conforme à sa description.
Lorsque le Client est un professionnel, le Vendeur ne peut être tenu responsable des dommages indirects résultant de l'usage ou de l'impossibilité d'utiliser le produit, ni des défaillances des services tiers (Stripe, Supabase, Resend, Netlify, Claude).
Lorsque le Client est un consommateur, aucune limitation ni exclusion de responsabilité ne lui est opposable : la responsabilité du Vendeur s'apprécie dans les conditions du droit commun et des garanties légales rappelées à l'article 14.
12. Personal data
The processing of the Client's personal data is set out in the Privacy Policy.
13. Applicable law and mediation
These Terms are subject to French law. In the event of a dispute, the Client may, before any legal action, use a consumer mediator free of charge in accordance with article L612-1 of the French Consumer Code.
Competent mediator: CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris — www.cm2c.net
14. Legal guarantees
Le consommateur dispose d'un délai de deux ans à compter de la fourniture du contenu numérique ou du service numérique pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant un délai d'un an à compter de la date de fourniture, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.
La garantie légale de conformité emporte obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu numérique ou du service numérique.
La garantie légale de conformité donne au consommateur droit à la mise en conformité du contenu numérique ou du service numérique sans retard injustifié suivant sa demande, sans frais et sans inconvénient majeur pour lui.
Le consommateur peut obtenir une réduction du prix en conservant le contenu numérique ou le service numérique ou il peut mettre fin au contrat en se faisant rembourser intégralement contre renoncement au contenu numérique ou au service numérique, si :
1° Le professionnel refuse de mettre le contenu numérique ou le service numérique en conformité ;
2° La mise en conformité du contenu numérique ou du service numérique est retardée de manière injustifiée ;
3° La mise en conformité du contenu numérique ou du service numérique ne peut intervenir sans frais imposés au consommateur ;
4° La mise en conformité du contenu numérique ou du service numérique occasionne un inconvénient majeur pour le consommateur ;
5° La non-conformité du contenu numérique ou du service numérique persiste en dépit de la tentative de mise en conformité du professionnel restée infructueuse.
Le consommateur a également droit à une réduction du prix ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la mise en conformité du contenu numérique ou du service numérique au préalable.
Dans les cas où le défaut de conformité est mineur, le consommateur n'a droit à l'annulation du contrat que si le contrat ne prévoit pas le paiement d'un prix.
Toute période d'indisponibilité du contenu numérique ou du service numérique en vue de sa remise en conformité suspend la garantie qui restait à courir jusqu'à la fourniture du contenu numérique ou du service numérique de nouveau conforme.
Les droits mentionnés ci-dessus résultent de l'application des articles L. 224-25-1 à L. 224-25-31 du code de la consommation.
Le professionnel qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 242-18-1 du code de la consommation).
Le consommateur bénéficie, en outre, de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le contenu numérique ou le service numérique est conservé ou à un remboursement intégral contre renonciation au contenu numérique ou au service numérique.
Independently of the commercial guarantee provided for in article 7, a Client who is a consumer benefits from the statutory guarantees applicable to digital content and services: the legal guarantee of conformity (articles L224-25-1 and following of the French Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code).
On that basis, the Client may obtain the bringing of the digital content into conformity or, failing that, a price reduction or a refund, under the conditions and within the time limits laid down by law. Any request should be sent to contact@aria-imperium.com.
15. Services offered
Independently of the sale of the product, the Seller offers the following services, carried out personally by the Seller:
, Impérium turnkey: installation, publication and personalisation of the system in the Client's place, based on the material the Client provides;
, Working session lasting ninety minutes, by video call and one to one, on a specific issue named by the Client when booking.
These services are distinct from the Impérium digital product. They do not replace it and are not included in its price.
In accordance with article 1, they take place in French, in their entirety, written exchanges included. The Client acknowledges having a sufficient command of French to benefit from them. No session, no appointment and no replay is offered in any other language.
The working session is reserved for Clients holding valid access to the product. It is booked from the member space at least twenty-four hours in advance and paid at the time of booking. It is not recorded.
16. Price, quotation and scope of the services
The price of the « turnkey Imperium » service is 1,490 €, in addition to the price of the digital product. Coaching services are subject to an individual quotation. As with the product, the prices of services contain no VAT (small business exemption, article 293 B of the General Tax Code): the amount announced is the amount due.
Every service gives rise to a written quotation in advance, given to the Client before any commitment. This quotation states: the nature of the service, its exact scope, the expected deliverables, the number of sessions or modules included, the number of revision rounds included, the provisional schedule and the price.
In the event of any discrepancy between the quotation and these Terms as to scope, schedule or price, the quotation prevails. Any request from the Client going beyond the scope of the quotation is subject to a written amendment and, where applicable, to an additional price accepted before performance.
The Seller deliberately limits the number of « turnkey » services accepted each month. The Seller may therefore propose a later delivery date, and the Client may not rely on this as a ground for claim.
17. Order, performance and the Client's obligations
An order for a service is formed by the Client's written acceptance of the quotation, by email or by signature. Payment is made according to the terms set out in the quotation.
Performance requires the Client's active cooperation. The Client undertakes to supply, within the agreed timescales, the items needed for the service: texts, images, videos, information about the offer, together with access to the required third-party services (domain name, payment, email sending and hosting accounts).
If these elements are not supplied, the performance deadlines are suspended accordingly, without the Seller's liability being engaged. If the Client remains unresponsive for more than sixty days despite two written reminders, the service is deemed performed for the part already carried out, and the corresponding sums remain acquired by the Seller.
The Client warrants that they hold the rights to all the material they send and remains solely responsible for its content, in particular for the claims it contains.
18. Right of withdrawal applicable to services
The consumer Client has a period of fourteen days from acceptance of the quotation to withdraw, without having to give reasons, in accordance with article L221-18 of the French Consumer Code. This right is exercised using the form set out in article 21 or by any unambiguous statement sent to contact@aria-imperium.com.
Early performance. If the Client wishes the service to begin before that period expires, they make an express request to that effect, in accordance with article L221-25 of the same code. In the event of subsequent withdrawal, the Client remains liable for an amount proportionate to what has actually been supplied up to the moment their decision is communicated, in relation to the total agreed price.
Loss of the right of withdrawal. In accordance with article L221-28 1° of the French Consumer Code, the right of withdrawal can no longer be exercised for services fully performed before the end of the fourteen-day period, where performance began after the Client's prior express agreement and express acknowledgement of the loss of that right.
Professional Client. The right of withdrawal also benefits the professional Client employing five staff or fewer, where the subject of the service falls outside the scope of their main activity, in accordance with article L221-3 of the French Consumer Code. It does not apply to other professional Clients.
19. Postponement, cancellation and absence
Working sessions. A session may be moved free of charge when the request is made at least twenty-four hours before the agreed time, the same notice required to book it. Within that window, or if the Client does not attend, the session is treated as due. Should the Seller be unavailable, it is moved to a date agreed with the Client, free of charge, or refunded at the Client's choice.
Cancellation by the Client after the withdrawal period. The sums corresponding to services already performed remain acquired by the Seller. Any balance is refunded within fourteen days.
20. Deliverables, ownership and liability for services
The deliverables produced under a service, pages, texts, settings, formatted content, belong to the Client as soon as they are paid for in full. The Seller retains no exclusive right of use over them. The licence covering the Impérium product itself remains governed by article 8.
The Seller is bound by an obligation of means. The Seller undertakes to perform the service with care and in accordance with the quotation, but guarantees no commercial result: no turnover, no number of clients, no ranking in search engines or recommendation systems. No revenue projection is made or guaranteed.
Lorsque le Client est un professionnel, la responsabilité du Vendeur au titre d'une prestation ne peut excéder le montant effectivement payé par le Client pour celle-ci, et elle ne saurait être engagée au titre de dommages indirects ni des défaillances de services tiers (Stripe, Supabase, Resend, Netlify, Claude, hébergeur ou bureau d'enregistrement du nom de domaine).
Lorsque le Client est un consommateur, ce plafond ne lui est pas opposable : la responsabilité du Vendeur s'apprécie dans les conditions du droit commun.
21. Model withdrawal form
As regards the digital product, the right of withdrawal does not apply where performance began with the Client's express agreement and waiver (see article 6). As regards the services, it is exercised under the conditions of article 18, using the form below, reproduced in accordance with the annex to article R221-1 of the French Consumer Code:
For the attention of Stéphanie Borla, 25 avenue Vincent Negrel, 83740 La Cadière d'Azur, France, contact@aria-imperium.com:
I hereby give you notice of my withdrawal from the contract for the order below:
, Ordered on: ______________
, Client's name: ______________
, Client's address: ______________
, Purchase email: ______________
, Date: ______________
, Signature (only for notification on paper): ______________